Owner FAQs

Answers to your frequently asked questions

• What type of marketing is done to attract potential renters to my property?

  Upon partnering with Atrium Management, we will take photos of your home, highlighting the attributes that are most attractive to potential renters. We feature your property on our website, atriummanagement.com, post the property details and photos to our social media pages, and disseminate the property details to a number of real estate websites that promote available properties to potential residents. We also place signage on the property and many times prospective residents will call based on their desire to live in a certain area of town. Additionally, we will go above and beyond by contacting a list of top real estate brokers in the area to give them the details of your property. Our professional network of realtors provides you access to thousands of prospective residents.

• How long will it take to rent my property?

  A number of factors go into the length of time it will take to get your property rented, including the home’s location, number of bedrooms, school system, etc. We do have excellent marketing systems in place and many times we will fill a vacancy in a matter of days. Our job is to beat the average vacancy rate in your particular market, but it’s important to set reasonable expectations. The time of year plays an important factor, so please note that is typically more difficult to lease a property between Thanksgiving and the 1st of the year.

• What are the policies regarding pets?

  Typically two thirds of potential residents have a pet that is a part of their family, so by not allowing pets you will lose out on a large number of prospective residents. Should you choose to allow residents with pets to rent your home, we will collect a non-refundable pet deposit to offset possible damage to the property.

• Am I able to keep my home on the market for sale while you locate a resident?

  You can leave your home for sale during the search for potential residents. However, if we locate a resident and that resident signs a lease you must remove the home from the market as a sale.

• How do I get my property ready for rental?

  We have a knowledgeable staff that will provide suggestions for attracting excellent residents and more importantly a higher monthly rental rate. We also have a plethora of vendors that provide services to our clients at a discount, including cleaning, painting, small repairs, and major renovations.

• When are rental payments disbursed to my account?

  State real estate regulations require rental checks to clear our accounts before disbursing funds. We also require direct deposit into your account, in order to get your funds to you as quickly as possible each month.

• Do you collect first and last month’s rent?

  We typically collect the first month’s rent, along with a security deposit, instead of last month’s rent. The benefit to collecting a security deposit is that it can be used for any owner costs after the resident leaves the property, while the last month’s rent can only be used for rent while the resident is living in the home. The security deposit will be held in a trust account as is required by state law.

  If the credit of the resident is in question, we will typically collect first and last month’s rent, and a security deposit to mitigate any potential risk associated with that particular renter.

• What is the process in the event a renter pays late?

  Rent is due on the 1st of each month. If a rent payment is not received on the 1st of each month we immediately reach out with a phone call and email. If a rent payment is still not received on the 2nd of the month, we will deliver a 3-day notice. The 3-day notice gives the resident written notice that rent must be paid in 3 business days or further action will be taken. Per Florida law, this is the first action a property manager/owner must take prior to evicting a resident.

• What happens in the event of an emergency on the property?

  As an experienced property management team, we know how stressful property emergencies can be for residents and homeowners. That’s why we’re on call 24/7/365. We have an extensive network of maintenance personnel and sub-contractors available to handle any situations that may arise.